Same-day pickup is subject to rider availability and operational capacity.
Pickup requests must be booked at least 2 hours before dispatch time.
Rider maximum waiting time at pickup location is 5 minutes.
All parcels must be properly packed before rider arrival.
Fake, empty, or invalid pickup requests may result in account suspension.
Unsealed, damaged, or undocumented parcels will not be accepted.
Every parcel must be digitally scanned at pickup location before transit.
Merchant is fully responsible for secure, sealed, and tamper-proof packaging.
Fragile items must be properly bubble-wrapped or protected.
Liquid items must be double sealed to prevent leakage.
Incorrect declared weight may result in reweighing charges.
Oversized or abnormal shipments require prior operational approval.
Riders must verify recipient through OTP, signature, or approved confirmation method.
Maximum delivery attempts allowed: 3 attempts.
Incorrect address may cause delay or Return to Origin (RTO).
Rider maximum waiting time at delivery point is 10 minutes.
Parcel must remain sealed until handover.
COD collected must exactly match invoice amount.
Every parcel must be scanned at each transit point.
Hubs must verify all inbound and outbound shipments.
Weather conditions, system downtime, or network failure may affect SLA timelines.
No parcel may move without digital system entry.
Rider application sync is mandatory before shift start.
Merchants must provide complete and accurate customer details.
Fake, fraudulent, or misleading orders may lead to permanent account suspension.
Wrong product declaration or incorrect weight declaration is prohibited.
Merchants with repeated RTO ratios may receive reduced operational priority.
All RTO parcels must be accepted by merchant.
COD invoice must exactly match booking declaration.
Delivery status SMS notifications may be sent to customers.
Incorrect customer phone number may result in automatic RTO.
OTP verification may be required at delivery.
Customer privacy and personal information remain protected.
Illegal, flammable, chemical, explosive, or hazardous items are strictly prohibited.
Currency, gold, and high-value jewelry require prior approval and insurance.
Suspicious shipments may be inspected before transit.
Complaints must include valid tracking number.
Resolution timeline: 24 to 72 working hours.
Abuse or misconduct toward staff may result in account restriction.
False complaints may lead to penalties.
Riders must count cash in front of customer.
Fake or suspicious currency must be reported immediately.
COD cash must be deposited same day.
Riders are not allowed to retain COD cash overnight.
COD discrepancies must be reported within 24 hours.
Merchant settlements are processed only on banking days.
Verified bank account details are mandatory.
Incorrect bank details remain merchant responsibility.
Settlement reports are available through system/dashboard.
Settlement complaints accepted within 48 hours.
Cancellation before dispatch is free of charge.
Post-dispatch cancellation may incur operational charges.
Refunds require verified bank details.
Refunds are subject to internal approval process.
COD mismatches trigger investigation.
Suspicious activity may lead to temporary account freeze.
Duplicate, fake, or manipulated orders are treated as fraud.
Suspicious digital patterns may be flagged for review.
All financial activities are recorded and monitored.
Shipment becomes RTO after 3 failed delivery attempts.
Customer refusal results in immediate RTO.
RTO charges may apply for forward and return movement.
Fraudulent RTO activity may result in penalties.
Merchant must accept all returned shipments.
Weak packaging remains merchant responsibility.
Claims require photo or video proof.
Only verified company-fault losses are reimbursable.
Investigation period: 7–15 working days.
High-risk shipments should be insured.
Only eligible declared items qualify for insurance.
Original invoice required for claim processing.
Weakly packed items are non-insurable.
Insurance must be selected during booking.
Fragile items may require additional premium.
Any activity causing company loss may lead to account block.
Suspicious parcels may be held for verification.
Fraud, manipulation, or false declaration may lead to permanent termination.
Riders must wear proper safety gear during duty.
Misbehavior with customer or merchant may lead to termination.
Rider must verify parcel condition before acceptance.
No unauthorized person may handle COD cash.
Riders must follow approved delivery routes.
Rider is personally responsible for COD shortages.
Cash must be counted and sealed before submission.
Delay in COD submission may result in penalty.
COD cash cannot remain with rider overnight.
Riders must follow traffic laws and drive safely.
Parcel must remain sealed during transport.
Delivery application must be synced daily.
All parcels must be scanned at each operational stage.
Any activity causing company loss may lead to account block.
Suspicious parcels may be held for verification.
Fraud, manipulation, or false declaration may lead to permanent termination.
