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COD Policy

RunRight Global Couriers Pvt Ltd provides secure, transparent, and business-focused Cash on Delivery (COD) services designed to support eCommerce growth while maintaining strict financial control and operational efficiency.

1

Introduction

RunRight Global Couriers Pvt Ltd provides secure, transparent, and business-focused Cash on Delivery (COD) services designed to support eCommerce growth while maintaining strict financial control and operational efficiency.

2

COD Collection

  • COD amount is collected strictly at the time of delivery from the consignee
  • Delivery is only considered complete after full payment is received
  • Riders are officially authorized and trained to collect COD on behalf of the company
  • Partial payments are not accepted unless pre-approved by the company
3

COD Settlement Timeline (Weekly System)

  • COD payments are processed on a weekly settlement cycle

    • Payments are released twice per week:

    • Wednesday payout
    • Friday payout

    Cutoff System:

    • Deliveries completed before the cutoff time are included in the upcoming payout
    • Deliveries after the cutoff are carried forward to the next payout cycle

    Settlements are processed via:

    • Bank transfer
    • Or any mutually agreed payment method

    Settlement timelines may vary due to:

    • Bank processing delays
    • Public holidays
    • Operational or system constraints
4

Company Rights:

    RunRight reserves the right to hold, delay, or adjust settlements in case of:

    • Disputes
    • High RTO ratios
    • Suspicious or fraudulent activity
5

COD Charges

    • COD handling charges are applied as per the agreed pricing plan
    • A minimum COD fee applies on all shipments

    Additional charges may apply for:

    • High-value shipments
    • Special handling requirements
    • Risk-category shipments
6

COD Discrepancies

    • All COD-related discrepancies must be reported within 48 hours of settlement
    • Claims reported after this period may not be considered
    • Investigations will be conducted based on system logs, rider reports, and delivery proof
7

Liability Limitation

    RunRight Global Couriers shall not be liable for:

    • Fake, unverified, or fraudulent orders
    • Customer refusal or non-acceptance
    • Incorrect COD amounts entered by the client
    • Customer disputes unrelated to delivery
8

Fraud & Risk Control

    To protect operational and financial integrity, the company reserves the right to:

    • Temporarily hold COD payments
    • Apply risk assessment checks on accounts
    • Restrict COD services

    Suspend or terminate accounts showing:

    • High RTO ratios
    • Fraud indicators
    • Policy violations