Frequently Asked Questions
General FAQs
Run Right Couriers provides same-day delivery, next-day delivery, Cash on Delivery (COD), international shipping, return management, express parcel delivery, and complete logistics solutions for businesses.
You can track your parcel using the tracking number through the Run Right Couriers website or mobile application. Real-time shipment updates are available instantly.
Run Right Couriers operates across Pakistan, covering major cities as well as remote locations. International delivery is also available to selected countries.
Pickups can be scheduled through our website, mobile application, or customer support helpline. A rider will collect the parcel at your preferred time.
We offer same-day delivery in selected regions, next-day delivery nationwide, and international delivery depending on destination country and customs clearance.
Pickup & Payments FAQs
Yes, Run Right Couriers provides COD services and also offers early COD settlement options to support business cash flow.
We accept cash, bank transfers, debit/credit cards, and mobile wallet payments. Businesses may also request customized payment arrangements.
Our support team is available via phone, email, live chat, and website contact form during official working hours.
We provide complete return management. Upon request, parcels are picked up, tracked, and safely returned to the merchant.
We use secure packaging standards, end-to-end tracking, rider verification, monitored hubs, and strict parcel handling procedures.
Delivery FAQs
Please contact customer support immediately. Our operations team will investigate and provide a timely resolution.
Yes, we work with trusted international logistics partners to provide reliable overseas parcel delivery.
You may submit a partnership request through our website or contact our sales department for onboarding assistance.
Special handling, protective packaging, and optional declared-value coverage are available for fragile or valuable shipments.
Yes, shipment details may be modified depending on parcel status. Contact support as early as possible.
Payments & Account FAQs
A shipment may be cancelled before dispatch. Contact customer support immediately for cancellation processing.
Yes, merchants may choose early COD settlement instead of weekly or monthly payout cycles.
No. All charges including delivery fees, fuel surcharge, weight slab charges, and COD fees are clearly communicated in advance.
Returns & Handling FAQs
Return shipments are picked up, scanned into the system, and returned to the merchant with complete visibility.
Yes, reverse pickup can be arranged through merchant request, and our team safely returns the item.
